Privacy Policy

Introduction

Welcome to Charm! We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications on iOS and Android, our website, and related services (collectively, the "Services"). By using our Services, you agree to the terms of this policy.

1. Information We Collect

We may collect and process the following information about you:

Personal Information

  • Contact Information: Name, email address, phone number, postal address.
  • Account Information: Username, password, profile picture.
  • Payment Information: Credit card details, billing address.
  • Identification Information: Government-issued ID, date of birth.

Usage Information

  • Activity Data: Information about your use of our Services, such as search queries, browsing history, and interactions with other users.
  • Device Information: Information about the device you use to access our Services, including IP address, operating system, browser type, and device identifiers.

Location Information

  • Geolocation Data: Information about your location when you use our Services, if you have enabled location services on your device.

2. How We Use Your Information

  • Create and manage your account.
  • Provide and improve our services.
  • Process payments and transactions.
  • Send important updates and promotional offers (only if opted-in).
  • Comply with legal obligations and platform policies.
  • Ensure safety, prevent fraud, and resolve disputes.

    • 3. Permissions We Request (Mobile App Specific)

    Depending on how you use the app, we may request access to:

  • Camera and Photos: For profile picture upload or content sharing.
  • Location: To provide geo-based content or features.
  • Contacts (Optional): To invite friends or enhance referrals.
  • Notifications: To send alerts, updates, and reminders.

    • đź”’ You can deny any permission, and the app will still function, except for features depending on that permission.

    4. Data Retention & Deletion

    We retain your data only as long as necessary to provide services or as required by law. You may request data deletion anytime by emailing support@charmsa.net or through in-app account deletion options.

    5. Data Sharing

    We do not sell your personal information. We may share it with:

  • Trusted third-party services (like payment processors, analytics.
  • Legal authorities, when required by law.
  • App Store and Play Store services for compliance and security.

    • 6. Security

    We implement industry-standard security measures (SSL, encryption, secure storage) to protect your data. However, no system is 100% secure. Use caution when sharing sensitive information online.

    7. Your Rights

    You have the right to:

  • Access the information we hold about you.
  • Request corrections or deletion.
  • Withdraw consent for non-essential data collection.
  • Opt-out of promotional emails or notifications.

    • 8. Children’s Privacy

    We do not knowingly collect personal data from users under 13 years of age (or the minimum age required in your region). If you believe your child has provided data, contact us immediately.

    9. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted within the app or on our website, and you’ll be notified when required by law.

    Contact Us

    If you have any questions about these policy, please contact us at support@charmsa.net.