FAQ's
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Charm is an innovative beauty platform that seamlessly connects clients with salons, spas, and individual beauty service providers. The app empowers you to effortlessly book beauty, hairdressing, and relaxation services from the comfort of your home. Additionally, you can schedule appointments, view comprehensive pricing upfront, and avoid the hassle of waiting at salons. Charm also helps you discover top-rated stylists, barbers, and spas based on your location, all while offering high-quality services at competitive prices.

  • Convenience and Ease: Book appointments effortlessly using our user-friendly mobile app.
  • Diversity: Explore a wide range of beauty services from the best salons and providers in your area.
  • Quality: Indulge in high-quality beauty services at affordable prices.
  • Reliability: Be assured that you're receiving services from verified and trusted salons and providers.
  • Security: Enjoy a secure and reliable environment for your personal information and payment details.
  • Reviews: Read reviews from other clients to identify the best salons and providers for your needs.
  • Promotions: Access exclusive offers and discounts through the app.

  • Download the Charm App from the app store on your smartphone.
  • You can now start browsing beauty services and booking appointments.
  • Tap on "Register."
  • Enter your phone number, email address, password, and some basic personal information.
  • Confirm your phone number using the verification message.

  • Search for the desired service using the search bar or browse through the various categories.
  • Select your preferred salon or service provider and view their profile and reviews from other clients.
  • Choose a suitable date and time for your appointment.
  • Confirm your appointment and pay the cost using your credit card, debit card, Apple Pay, or cash upon arrival at the service provider.
  • You will receive a confirmation message via email and phone.
  • On the day of your appointment, head to the salon or service provider at the scheduled time. You can track home service requests through the app.

You can pay using your credit card, debit card, Apple Pay, or cash upon arrival at the service provider.

You can cancel your appointment through the app at least 12 hours before the scheduled time for home service requests and one hour only for salon bookings.

Reach Charm customer service via email, phone, WhatsApp, or through the app itself.

There are no charges for downloading or using the Charm app for clients.

Yes, the Charm app is highly secure. We employ the latest security technologies to safeguard your personal information and payment details.

Currently, Charm services are only available in Saudi Arabia. You will be notified when the app launches in other countries.

Charm app is currently available in Arabic and English.

If you have any further questions, don't hesitate to contact us through the "Contact Us" icon, email, WhatsApp, or direct contact with technical support.
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